Privacy policy

Controller

Ivrell Wallsten AB (organisation number 559349-3942) is the controller for processing under this policy.

For privacy requests, registers or rights, contact us via the form at /contact or email hugo@ivrellwallsten.com.

Data we collect

Contact details: name, email, phone and company when you submit forms or reach out.

Service-related information: processes, systems, requirements and tickets needed to quote, deliver and support.

Technical data: IP address, device/browser information and aggregated usage for operations, troubleshooting and improvement.

Why we process data

To respond to enquiries, propose the right packages and deliver services.

To administer contracts, invoicing and the customer relationship.

For operations, security, incidents and quality assurance.

For relevant communication about our services where there is a lawful basis (e.g. legitimate interest or consent).

Lawful basis

Contract: when processing is needed to enter into or perform an agreement.

Legal obligation: when we must retain data by law, e.g. bookkeeping rules.

Legitimate interests: e.g. business follow-up, security and service improvement.

Consent: where active approval is required, such as certain cookies or marketing.

Retention

We keep personal data as long as necessary for the purpose, contract term and/or legal requirements.

Data no longer needed is deleted or anonymised according to internal routines.

Legal claims or disputes may require longer retention.

Sharing with third parties

We may share data with suppliers and partners needed for hosting, delivery and support.

We do not sell personal data.

Processors act under agreement and instructions from IWAB AB.

Transfers outside the EU/EEA

If transfer occurs, we use appropriate safeguards such as EU Commission Standard Contractual Clauses (SCCs) to ensure adequate protection.

Your rights

You may request information about processing (access).

You may request rectification, erasure, restriction, objection and portability where the law allows.

Where processing is consent-based, you may withdraw consent at any time.

You may lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

Security

We apply technical and organisational measures to protect personal data against unauthorised access, loss and misuse.

Changes

We may update this policy. The latest version is always published on this page.

Last updated: 2026-04-22.